Our Privacy Policy
Protecting the privacy of all individuals, and particularly students using Next Level Teacher is a priority for us. Details of how we do this are provided below.
Our Privacy Principles
- We abide by all Australian Privacy Principles outlined in the Privacy Act.
- We are committed to creating a safe and secure online environment for our users.
- We strive to be as open and transparent as possible. We have endeavoured to write this policy in a way that is clear and easy to navigate. It is important to us that our users can easily understand the personal information we collect about them and how we protect their privacy.
- We will never sell your personal information to third parties.
Introduction
This Privacy Policy provides important information about the privacy practices of Next Level Teacher for our website (www.nextlevelteacher.com).
If you are under 18 years of age, please be sure to read this Privacy Policy with a parent or guardian and gain their consent prior to giving us your personal information.
This Privacy Policy explains how we collect, use, store and disclose the personal information you provide to us as part of your use of our services, referring to information which can be used to personally identify a user, such as full name or an email address.
Collection of personal information
We take the information you provide to us very seriously, and we strive to put you in control of decisions around that information.
Next Level Teacher collects the following information about you and your use of our services:
Personal information
When you register for, browse and/or use our services, you may provide Next Level Teacher with “personal information” (such as your full name, email address) that can be used to identify you. For students, your personal information is also presented to educators in your school or district.
Information about your use of our services and other user-provided information
We may collect usage information about your use of certain features of our services, such as the number of lessons you have attempted, the number of videos you have viewed. This enables us to better tailor educational experiences that are most appropriate for you.
Information obtained from other users
We make available certain features on our services that allow other users to provide us with information about you. This information may include personal information. Generally, this occurs when teachers provide information relating to a student. For example, a teacher may register an account for their student and provide us with certain information, such as the student’s name and email.
Location information
We may collect and use information about your location (such as your country) to provide you with tailored educational experiences for your region, but we do not collect the precise geolocation of you or your device.
Next Level Teacher uses personal information in the following ways:
To enhance our services and the services we provide
Next Level Teacher uses the personal information you provide or that we collect to enhance our relationship with you and to operate, maintain, enhance and provide all of the features and services that we provide. If you have given Next Level Teacher consent, we may use your personal information to provide you with information about Next Level Teacher’s features, services and other offerings that may be of interest to you. Under certain circumstances and if we obtain your consent (for example, if you submit a testimonial and agree to make it public), we may post your personal information on our website.
Ownership of student data
The data is owned by the user on an individual account license. When using a school account licence, the data is owned by the School and continues to be the property of and under the control of the School.
Data retention
Any user may request a deletion of account details at any time. School administrators may also request a deletion of account details at any time on behalf of their School users. We will maintain deidentified transactional data for the purposes of improving our adaptive recommendations to all users which is a core part of our service.
For all account deletion requests we may continue to store data on our backup databases for a period of up to 90 days as part of our regular backup processes for restoring user data in case of emergency.
Technical information
To provide a personalised learning and high-quality experience for our users, we may use various technologies that automatically record certain technical information from your browser or device, including standard log files, or web beacons. This technical information may include your internet protocol (IP) address, device or browser type, internet service provider (ISP), referring or exit pages, and the dates and times that you visit our website. We do this to better understand how our users are using our website so we can improve site functionality and the services we offer you.
Like most websites, whether or not you are a registered member, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your computer. Cookies remember information about your activities on a website and enable us to provide you with a more personalised learning experience. Next Level Teacher may use both session cookies and persistent cookies. A session cookie disappears automatically after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our website. You can, however, remove a persistent cookie at any time. However, without cookies you will not have access to certain services and features on our website.
Next Level Teacher WILL NOT sell, trade or assign any unaggregated personal information that it collects to third parties. We, however, may aggregate the information that we collect from users of our website to create demographic profiles and performance profiles regarding the progress of students who use our services.
We may be required to disclose personal information in response to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws.
Access and update your personal information
You can access the personal information we hold about you in a human readable and/or industry standard format. We also provide facilities on our services for you to update your personal information. If you cannot find a way to update certain personal information yourself, or if you think that any personal information we hold about you is inaccurate, contact us and we will take reasonable steps to ensure that it is corrected.
You can request to have your personal information permanently deleted from our services. Please allow 90 days from the date of the request for removal from our services and those of our third parties to be completed.
Data security
Next Level Teacher uses a combination of physical, managerial and technical safeguards designed to preserve the integrity and security of your personal information and other information we store in connection with our services.
Our privacy policy has been specifically designed to meet Australian Privacy Principles outlined in the Privacy Act.
Annual review
We review our data security and privacy policies annually to ensure they are effective, reasonable, and meet regulatory requirements.
Hosting services
Next Level Teacher uses Vultr through Cloudways to host our web application and store data, including personal data, in encrypted formats. Our data is stored on Vultr’s Sydney, Australia server.
Updates to this Privacy Policy
Our Privacy Policy may be updated periodically. Next Level Teacher will contact users via email if any policy change diminishes privacy rights that they were entitled to prior to those policy changes.
Making a complaint
If you think we have breached any laws relating to privacy, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below (under “Contact Us”). Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
Contact Us
For further information about this Privacy Policy, or our privacy practices, please contact us using [email protected]